We’re Hiring!

Job Description

The Center for Plastic & Reconstructive Surgery is a dynamic office with multiple departments offering outstanding care for our cosmetic and reconstructive patients. We are seeking a Patient Representative for one of our four surgeons.

Our team:
We are fortunate to have a top team of professionals, who are extremely dedicated to providing excellent client/patient experience and results. Our team members are hardworking, ambitious and love to learn. We are a true family and we are looking for like-minded people and like-spirited people to join us.

Job Title:

Patient Representative

We are hiring a talented, energetic, eager to learn and self-starting experienced administrative staff member.

Duties and Responsibilities:

  • Educate new and established patients regarding available services (cosmetic surgery, non-surgical procedures like injectables and lasers, reconstructive surgery)
  • Discuss patient financial responsibility and insurance requirements
  • Coordinate/schedule medical and surgical services with patients, healthcare offices and surgical facilities
  • Ensure appropriate insurance authorizations are obtained and payment is collected for services including copays, deductibles and outstanding balances
  • Input patient data, post payments and schedule patient appointments in electronic practice management system
  • Ensure all necessary paperwork, operational needs and communications are completed to provide for a smooth patient experience and maximum physician efficiency.
  • Schedule and maintain physician’s personal schedule and clinic/surgical schedule

Duties also include supporting high telephone volume, appointment scheduling, insurance verification/authorization, payment collection, daily balancing and data entry.

Required Qualifications:

  • Must possess 3-5 years prior medical office experience, preferable with surgery scheduling and insurance prior authorization/verification experience.
  • Minimum of Associates Degree required
  • Must possess professional demeanor, strong organizational skills and excellent communication/customer service skills both in person and on the phone.
  • Ability to work effectively as a team member and prioritize multiple tasks.
  • Excellent computer/Microsoft Office skills required, including demonstrated proficiency using a practice management system and experience working with EMR templates/scheduling.
  • Sales experience a plus.

Details:

  • Orientation program provided
  • Full-time position
  • No nights/weekends
  • Convenient on-site parking
  • Private medical setting located on the campus of St. Joseph Mercy Hospital

Benefits:

  • Healthcare benefits included
  • Long term disability
  • Life insurance
  • 401K
  • Vacation pay
  • Holiday pay

Qualified candidates should submit cover letter, resume and completed application (see below). Fax to 734.712.2312 or email to cprs.aa@gmail.com. No phone calls please.

Application for Employment FINAL_02272019

 

Center for Plastic & Reconstructive Surgery

(734) 712-2323

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