We’re Hiring!

Job Description

The Center for Plastic & Reconstructive Surgery is a dynamic office with multiple departments offering outstanding care for our cosmetic and reconstructive patients. We are seeking a Patient Representative for one of our four surgeons.

Our team:
We are fortunate to have a top team of professionals, who are extremely dedicated to providing excellent client/patient experience and results. Our team members are hardworking, ambitious and love to learn. We are a true family and we are looking for like-minded people and like-spirited people to join us.

Job Title:

Patient Representative

We are hiring a talented, energetic, eager to learn and self-starting experienced administrative staff member.

Duties and Responsibilities:

  • Educate new and established patients regarding available services (cosmetic surgery, non-surgical procedures like injectables and lasers, reconstructive surgery)
  • Discuss patient financial responsibility and insurance requirements
  • Coordinate/schedule medical and surgical services with patients, healthcare offices and surgical facilities
  • Ensure appropriate insurance authorizations are obtained and payment is collected for services including copays, deductibles and outstanding balances
  • Input patient data, post payments and schedule patient appointments in electronic practice management system
  • Ensure all necessary paperwork, operational needs and communications are completed to provide for a smooth patient experience and maximum physician efficiency.
  • Schedule and maintain physician’s personal schedule and clinic/surgical schedule

Duties also include supporting high telephone volume, appointment scheduling, insurance verification/authorization, payment collection, daily balancing and data entry.

Required Qualifications:

  • Must possess 3-5 years prior medical office experience, preferable with surgery scheduling and insurance prior authorization/verification experience.
  • Minimum of Associates Degree required
  • Must possess professional demeanor, strong organizational skills and excellent communication/customer service skills both in person and on the phone.
  • Ability to work effectively as a team member and prioritize multiple tasks.
  • Excellent computer/Microsoft Office skills required, including demonstrated proficiency using a practice management system and experience working with EMR templates/scheduling.
  • Sales experience a plus.


  • Orientation program provided
  • Full-time position
  • No nights/weekends
  • Convenient on-site parking
  • Private medical setting located on the campus of St. Joseph Mercy Hospital


  • Healthcare benefits included
  • Long term disability
  • Life insurance
  • 401K
  • Vacation pay
  • Holiday pay

Qualified candidates should submit cover letter, resume and completed application (see below). Fax to 734.712.2312 or email to cprs.aa@gmail.com. No phone calls please.

Application for Employment FINAL_02272019


Center for Plastic & Reconstructive Surgery

(734) 712-2323

Make An Appointment

Terms of Use*
By checking the box on the contact form, you agree to the Terms of Use listed here: Communications through our website or via email are not encrypted and are not necessarily secure. Use of the internet or email is for your convenience only, and by using them, you assume the risk of unauthorized use. By checking this box you hereby agree to hold Center for Plastic & Reconstructive Surgery, its doctors and affiliates, harmless from any hacking or any other unauthorized use of your personal information by outside parties.